Client Code of Conduct

Intent

CircoFit seeks to continually provide a welcoming and comfortable environment which ensures trust and respect for all clients, visitors, staff, and volunteers. CircoFit strives to provide clients with a safe environment to grieve, regardless of culture or religious beliefs. In order to maintain our longstanding reputation in the community, we have established this Client/Customer Code of Conduct Policy to specify our expectations.

Guidelines/Expectations of Our Clients

All clients of CircoFit are expected to treat our employees, other clients and visitors with respect and dignity while on company property. CircoFit strictly forbids discrimination or harassment of any kind, whether based on race, colour, national origin, religion, creed, sex, age, physical, mental or developmental disability, marital status, sexual orientation, political ideology or any other reason. Harassment may include unsolicited or unwelcome remarks, gestures, or physical contact, as well as the display or circulation of inappropriate or derogatory written materials or pictures.

The following is a list of behaviours that will not be tolerated:

  • Physical violence;

  • Verbal abuse;

  • Any form of harassment;

  • Intimidation tactics and/or making threats;

  • Malicious or harmful statements about others;

  • Public disclosure of another's private information;

  • Possession of dangerous or unauthorized material; and

  • Solicitation, purchase or selling of illegal substances.

Clients and/or visitors who appear to be under the influence of alcohol or drugs may be asked to leave the premises.

Violations

Of paramount importance to CircoFit is the safety and security of its employees, clients and visitors. This policy is strictly enforced and non-compliance will result in corrective measures being undertaken.

The Owners and Staff of CircoFit reserve the right to exclude any person from accessing services as a consequence of violating this policy.

Intent

Staff Code of Conduct

CircoFit is committed to providing a safe, healthy workplace that promotes a high level of job satisfaction and a respectful work environment. We believe that it is a shared responsibility of all employees to work towards the constant improvement of our workplace. To assist the organization in maintaining an exemplary work environment, we require that all employees of CircoFit conduct themselves in an ethical and professional manner, at all times.

Guidelines

To preserve the core values and business principles that our organization is founded upon, we have compiled a list of unacceptable behavioural actions that have been classified as either:

  1. Hazardous to employee safety;

  2. Criminal;

  3. A negative influence on workplace morale; or

  4. Detrimental to the success of our business.

CircoFit reserves the right to discipline and, in certain cases, terminate the employment of any contractor or employee for participating in any conduct that violates CircoFit's Global Code of Conduct standards and policies.

Studio Kids Policy

Expectations of Our Clients Attending Adult Classes

CircoFit’s first and foremost priority is providing our membership holders (age 16+) with a safe and enjoyable training space.

 

We understand that occasionally planned child care falls through, and that new parents benefit from access to short training sessions with their infants present as they ease back into their circus activities. We hope to strike a balance between flexibility to clients who are parents and the main purpose of our studio: a physical training centre for adults.

 

  1. Infants aged “0 to crawling” are welcome to be brought with their parent for daytime open training before 5pm.

  2. Children aged 6 years and older may sit in reception during their parent’s instructed class IF they are able to sit quietly and not be a distraction to their parent or the other participants or coaches. Parent and child may be asked to leave at any point in time  at the discretion of any coach. Refunds or make-up classes will not be provided.

  3. CircoFit will not be responsible for caring for your child. Parents accept full liability for any injuries that may occur while on the premises.

  4. Activities typical to a circus studio or gym setting will not be altered despite the presence of a child. These activities include and are not limited to: loud noises, loud music, dropped weights, whipping rope or silks tails, expletives, and crude language.

Complaint Handling

Minor Complaints

We encourage our members and staff to address complaints to the party involved, ideally in the moment or privately soon after the offending incident.

Next Steps...

If unresolved, minor complaints can be brought to your coach, or (if a coach is the offender) to our Administrator, Stephanie (admin@circofit.com), and/or Co-Owner, Meghan (hello@circofit.com).

Serious Complaints

We are currently developing a procedure for handling serious complaints and/or complaints involving our owners. In the future, it will be possible to escalate to a panel of three previously appointed people that will evaluate the complaint and decide together on an appropriate course of action. This panel will be acting in a voluntary capacity or for a small bursary. Complaints may be kept anonymous and confidential if requested and appropriate for the situation. In depth evaluation may take several weeks, and will only proceed if it is decided by the panel that escalation to this level was justified.

While our guidelines and processes for the Serious Complaint Handling Committee have not yet been written, you may temporarily direct serious complaints to Stephanie at admin@circofit.com. This inbox is not monitored by our other Staff or Owners.

 
 
 

Last update: May 19, 2022

Thank you for being kind to your fellow humans